I don't like to make assumptions because it very well could have been a simple mistake, but I wonder whether or not our disconnection was done on purpose. The cover is anti-slip, which means it holds the mattress in place nicely. Review #161940 is a subjective opinion of poster. It is important to determine what height you want for your bed before you can order a mattress foundation. When you fasten everything, the box stays really snug and quiet. It feels really good to get the foldable, no-assembly Mainstay half-fold box spring made of metal. In the event of a covered defect, please contact the authorized reseller who sold you the Covered Product. The particular one that we are reviewing here is a high profile wooden box spring. Throughout my pregnancy this led to unrelenting back pain one on side which continues today. Whether you use latex or memory foam mattress, this foundation will prevent the mattress from sagging, making it last much longer than it would without a box. If you have a narrow stairway, buy a foldable box spring as it will be easier to take up the stairs without bumping your walls. When I read her the offer in the ad that said it was good for any mattress up to 8 years and I had my first bed set for only 14 months and my second mattress less than a year, she tried to tell me there's nothing she could do because I didn't purchase a mattress protector. There are reasons for saying this. Even when I asked her if Sleepy's not interested in me as a future customer the answer was a plain no. To stay safe from indoor allergens such as dust mites, make sure the fabric that makes the cover of the foundation is hypoallergenic. To put it simply, you need a box spring if you would like to get more value out of your mattress. There is the fabric cover, which also makes an important part of the box. It is available in all size options, including the Cal King, except the Full size. Just get it out of the packaging, stretch it out and set it on the bed frame. Plus when you visit the website before your shopping experience, sort the results you see by price or you may not realize there is a less expensive option available. When you unfold it, it will look like a traditional box, and it offers just about the same support if not firmer. The Zinus Armita 9-inch high profile box spring … No frills, just naps. Look at the notes you wrote about the color & design of the bed you purchased and make sure it visually looks the same. Zinus is known for making some of the sturdiest bed frames and the good box springs in the market. Sleepy's Does Not Care About Their Customers. Just follow the user manual that it comes with. Usually, the choice narrows down to two – steel and wood. Another one is that they resist bed bugs and mold. There are many reasons why you might want a higher bed. It does not make a squeak even when you turn. This makes it easier for you to get on and off the bed. You do not need to make any more reinforcement. It's all those numbers & letters that appear on your invoice that identify what mattress you are to receive. We look forward to working with you and resolving your complaint. I have not even had the second mattress a year either! It is going to carry that weight without any problem. One of the best options is easily the one featured in U.S. They feel customer service is about sticking the consumer with brand new items that they will not take back and will not stand behind. Review #315477 is a subjective opinion of poster. Because a good box spring prevents sagging, it can actually enhance the speed of recovery. Found at the intersection of comfort and value. The woman with whom I was on the phone with then began to find ANY excuse to not offer me a refund. However, you can use it with any other mattress, including latex and memory foam. I do not want the same defective mattress and even that would cost me delivery... Why should I pay delivery to have a replacement mattress brought to me and defective mattress removed when this is no fault of mine? Be careful â the salesperson can say the right information but instead type the wrong order number or firmness or brand into the computer for the order and you will not get the right bed, which means you will have to pay $300+ to get the bed exchanged later. The mattress has a 15-year warranty against defects. And the bed advertised as "on sale" may not be the least expensive one available - it's just the one they are promoting in the ads. Mainstay Half-Fold Metal Box Spring, Queen, 5. Once you install the cover, you can then set your mattress on it, ready to sleep. A wooden platform usually has seven or eight support rods placed underneath the paperboard. Please reach out to our team of specialists with your invoice number or customer code, and include a telephone number with the best date and time to reach you at csable@***.com so we can address the complications you experienced, and reach an immediate resolution. It comes with a beautifully finished cover with a drawstring. Ms. SLEEPYS IS HORRID. Plus, it comes with detachable legs, meaning it can work as a box spring or … We would like to turn your experience from negative into a positive one. MINUS a fee they charge of $199 for the return. You are going to spend a maximum 20 minutes. Sleepy's Collections. Difference Between Box Springs and Foundations. This box spring from Tuft & Needle is perfect for you if you are looking for a moderately high lift in your bed. I have noticed it sleeps warmer than my old inner spring mattress and i can feel it capturing the warmth of my body while i lay on it. This product comes in different sizes, starting from Twin to Cal King. Zinus 14 Inch Smartbase Elite - $100-$140 Reviews. The material is heavy gauge steel for durability. I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. !When someone finally called me back to set up a date after numerous calls, the inspector would not agree that my entire mattress was SAGGING and said I WOULD HAVE TO WAIT FOR THE OFFICIAL LETTER!! Now to find a good home for new king box springs... Do not get caught in the scam by the Herndon VA Sleepy's store like I did. So I ended up paying $839 to purchase & deliver and then an additional $330 to have the mattress exchanged & the correct one delivered. For example, if you have a 14-inch mattress, you may find a low profile, 4-inch box like Zinus Jayanna much better. I had never purchased a bed before, and I had not done any research prior so the salesperson saw me coming and took full advantage. Finally, I spoke to a supervisor and was assured after a lengthy conversation we would be getting a redelivery the following day. In design, it is bi-fold, which makes it easier to get upstairs even on narrow staircases as opposed to a full box. 7 - be aware that if you don't make sure that the order is properly typed and submitted to match the bed you want - they will charge you almost $300 to make any changes after the bed is delivered. I'm going to donate my new and unused box springs to a charity organization. What can we help you with? I understand that the ad said "Fees Apply," however, to charge a fee of $199 for the return is outrageous. By looking at the store's website in advance you will know which beds are the least expensive and what the beds should cost. HOMUS 7 Inch High Heavy Duty Steel Platform Bed Frame, 9. They are light in weight, are easy to assemble and they can last a long time. Natures Sleep Ready to Assemble Box Spring - Foundation JavaScript seems to be disabled in your browser. The delivery person will try to rush you by repeatedly asking you to sign before you have confirmed â just ignore him and don't sign until you are satisfied, 17 - when delivered, if you have any doubt that this is not the mattress you ordered (doesn't look right; the order number doesn't match; wrong firmness) do NOT sign as that's saying you accept this bed as is. We would like to turn your experience from negative into a positive one. The manufacturer says that this foundation does not need any tools for assemblage. That way, the mattress can sit comfortably on the box without leaving any part unsupported. Roughly 3 weeks later I still hadn't heard from Sleepys and has to call customer service was told that they are issuing a credit for a little over $700, I received no letter, no explanation from sleepys, no apologies for the hassle or defective mattress. Don't be embarrassed if the label cannot be easily seen just tell the salesperson to move the bed so you can see the label. Even if both you and your partner weigh 350 pounds each, the weight rating of this box is high. That's why it's so important that you get the information off the label attached to the bed in the store that you want and you keep checking that information throughout this process. They make your bed look good when you combine them with a high profile mattress. When the bed is delivered â do all these comparisons BEFORE you sign off on delivery. The Metal construction is quieter and stronger than all-wood alternatives, making it the perfect choice for your new bed. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. They may come in wooden or steel material so guess this makes them more of sub-types of mattress foundations. Overall Score: 9/10. It ships in a compact box and can be easily assembled in minutes — without any tools! To make the HOMUS steel platform fully complete, there is a rail for attaching a headboard. Due to the foldable design of the Mainstay King-size Box spring, it is very versatile. The weight of your mattress is going to make it lie completely flat. Box springs also come with a nice fabric cover that enhances your bedroom’s décor. The result was the King-size box foundation, a very convenient solution for your bedroom. Review #389674 is a subjective opinion of poster. There are different box spring types to suit different needs. If you wish that your prior post be removed, submit a notarized letter. Insist on the salesperson telling you what those letters stand for on your order and be sure that's what you selected. You cannot trust the salesperson because he knows if you accept delivery / receipt of the wrong bed then they can make more money off of you later when you are forced to exchange. This is what you get with the Zinus Jayanna 4-inch box. These are sturdy and durable. Review #384733 is a subjective opinion of poster. Welcome to the Sleepy's mattress collection. When you have purchased your beautiful Queen mattress, you want to protect it so that it can last as long as possible. Ask your mattress professional for details. I explained to him that I had a serious medical condition that prevented me from returning it sooner, but he still wouldn't grant me any kind of refund. This is more of a steel bed frame, but it can also serve you as a box. Unfortunately, the second time around I still felt it was too hard so I went back to a Sleepy's store to inquire about a refund figuring Sleepy's would be sympathetic to my situation. If there was a negative 1 star available I would use it, the worst experience I have ever had. When you order yours online, it comes in a small and compact package. !SLEEPY'S BLASTS THE AIR WAVES WITH THEIR COMMERCIALS BUT DO NOT STAND BY THEIR PRODUCT AND IT HAS BEEN A NIGHTMARE TO GET SOMEONE TO VALIDATE THEIR DEFECTIVE MERCHANDISE!!!! Box 1682, Bellevue, WA 98009 Libertas is published quarterly by Young America's Foundation, Box 1002, Woodland Road, Suite B, … A foundation ensures that mattresses sleep like they should. If you have a queen mattress (80 by 60 inches), buy a queen box. Ask questions about the bed based on your research so the salesperson will not think you are a novice that can be sold anything 12 - when the sales person hands you the order invoice make him explain every charge on there. It is also not easy for the small pets to hop onto the bed and make your bed linen dirty. Don't just blindly sign the invoice like I did. It is also light in weight as it weighs 26 pounds only. When you get the box spring, study the user manual keenly so that you can put it together correctly. View in: Mobile 320 | Mobile 640 | Desktop The sales people know that the store can get more money out of you later if they order the wrong bed and then you later have to exchange the mattress & have it redelivered, so it's to their advantage to order the wrong bed for you. Thank you for sharing your concerns, and bringing this issue to our attention. I will never recommend this company to anyone I know or come in contact with. Because you do not need to assemble the mattress, it should take you a short time, even if you are unpacking it alone. What happened? Sleepy's did get back to me at the end of the day, however, it was only an agent that called back, not the supervisor. When I'm paying almost $100 to have a bed delivered to my home (which is an outrageous fee since I only live a few blocks from the store) then I at least expect the delivery people to know how use a map to find the street, and to understand how to identify the main entrance (look for the big sign ***) and to know how to dial-in on a phone at the gate for admittance to the apartment complex. What you get is a box of heavy gauge steel. Before ordering, read the features description so that you do not buy one blindly. The Zinus Armita 9-inch high profile box spring is available in different size options. So in the end they were only going to offer $200. After explaining my situation with the supervisor, she told me she would listen to the recording of my previous conversation and get back to me at the end of the day. Overall Score: 9.2/10. I was told they would be redelivering tomorrow, but that remains to be seen. When you bounce on your bed, the box spring absorbs all the shock of your weight. It does not squeak even after years of use. The Zinus BiFold Box Spring is an excellent choice if … For example the written sign on the bed in the store which I bought said King Koil Comfort Solutions. Be aware that once you take that bed away from the store (if you are picking up) or once you sign the delivery form if delivered â you are stuck with that specific bed. 16 â when the bed is delivered or picked up â look again for the tag attached to the mattress and find the numbers near the bar code. So I could check the order to make sure the Ashely name & correct brand was on the order form. First my experience and then 20 tips to avoid getting scammed like I did. Then once they brought in the mattress the delivery people wanted to rush us through and make us sign right away which we did not do because the invoice didn't look right. A month after purchasing my new bed and after weeks of physical therapy and numerous E.R. Follow these tips so you do not get scammed by Sleepy's like I did: 1 - when you find a mattress you like in the store, take the time to search around the sides of the bed for the actual label - do NOT just go by the wording on whatever marketing sign they have sitting near the bed. At the time, I was still having horrible back pain, so we decided to keep it and give it another shot after my back healed. Customer service was RUDE and OFFENSIVE AND MADE ME FEEL THEY WERE DOING ME A FAVOR AND WAS INCONVENIENCING THEM BY COMPLAINING!! Box springs are ideal for those who want a sleeping surface with some give. Folding in half for convenient storage and transport, this split queen box is sturdy and will give you years of service… That coding identifies the type of mattress, the brand, the firmness, etc. Our products come to you in 3-5 business days via shipping courier for small parcels (such as pillows and sheets) and various larger parcels like a mattress in a box. Zinus 4 Inch Low Profile Bi-Fold – Best Queen Size Box Spring. !Go To BOB'S INSTEAD!!!! This is a full size frame and it measures 75 by 54 by 7 inches. This is the first consideration. Look at the actual label attached to the specific mattress you want and write down the numbers that appear in the couple lines right near the bar code. So do NOT trust that the salesperson is going to type up your order correctly. We look forward to working with you, and resolving you issue. If you can catch the error BEFORE you sign for delivery you will have time to change the order. Similar to most folding boxes, no assemblage is required. Of course I tried to talk a manager and she had no pain with just repeating "no return". It comes with nine legs and a strong center support bar. Zinus Daniel 7.5 Inch Essential Metal Box Spring, 7. BEWARE â shop at Herndon Sleepy's with your eyes wide open. Then I asked about a clearance set or floor model of a different brand and was informed I could not do that either!!! Some reviews say that the wrench that ships with this frame is not user-friendly and so you should use a 3/8 socket for tightening the nuts. First, this box is of steel construction. The steel construction is quieter and stronger than all-wood alternatives, making it the perfect choice for your new bed. Queen box spring foundation. Standard box springs, split box springs, and kd kits. and don't tell them to deliver the next morning. This box can offer incredible support to all types of mattresses. As a long time customer of Sleepy's, I am appalled by the treatment I received from their customer service. However, please note that this cover is not anti-slip in nature. This is a bi-fold box spring by style. Do you need the best box springs? And don't let him distract you with idle chit-chat - stay focused on your bed buying. Ask & make them explain it to you 4 â on the paperwork check for any 2 digit letter codes the salesperson typed with the order number like FM or PL. The biggest difference between box springs and foundations has to do with the type of support given. I am disgusted and I beg any one of you reading this to never dare purchase from them. We purchased a new mattress and box spring in February 2012, then in early June the springs began protruding out of the mattress and it began to sink in the middle. My husband was on the phone with these guys for 30 minutes â first getting them to the right address, then to the correct apartment entrance, then into the complex. 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